WREQ Claim

Wreq is designed to be a distributed request/problem tracking system with builtin knowledge database to help systems personnel to stay on top of requests and to prompt knowledge sharing among all local support groups. Most departments in a large organization normally have their own local staff to support their computers and networks, and one common problem is that there is no easy or automatic way for all the local support groups to share the knowledge and expertise they each have. This system attempts to address this problem by automating the sharing process. To facilitate this, the organization will set up wreq on one chosen web server and configure it to be the root req server for all the departments. Each department can then put wreq on their local web server and configure it to handle requests from people within the department (or any number of departments they are supporting). People can submit requests either by accessing their local req server’s URL or by sending email to the req server’s email alias. Each req server can also be configured to handle requests from other departments too, if another department doesn’t have a web server or just don’t want to mess with it (but want the req services). The root server is there to collect the shared database items to make the sharing possible across all the departments using req services.